Terms and Conditions

Terms and Conditions Policy

Article 1. Definitions and Terms

1.1. The online store www.beautyko.ro is managed and owned through the website www.beautyko.ro hereinafter referred to as the “Site”, “Website”, by BEAUTYKO ONLINE SRL with headquarters in the municipality of Ploiesti, str. Marasesti, No. 220, registered with the Trade Register Office under no. J29/419/2020, fiscal identification code RO42331530.

1.2. In this Terms and Conditions document as well as in the Return Policy, Privacy Policy, Delivery Policy, Cookie Policy and other pages that refer to informing users of this site, the following terms will mean:

User - means the person who accesses and interacts with the site and/or places an order;
Seller/We/New/Our/Us/ BEAUTYKO ONLINE SRL / BeautyKO - equal to the company BEAUTYKO ONLINE SRL mentioned above in art. 1 point 1.1.
Buyer/Client/You/You - equivalent to a natural person, company or other legal entity who accesses the site, places an order and purchases products and/or services from the site;

Goods and Services/Products - means any product or service presented by us on the site, including those mentioned in the order;

Specifications/Description - means all specifications and/or description of the Goods and Services or Products;

Order - represents the electronic (digital) document that appears as the official form of communication between the Seller and the Buyer. By this, the Seller agrees to deliver Goods and Services to the Buyer, and therefore the Buyer agrees to receive these Goods and Services and to make payment for them;
Contract - is the order confirmed by us by issuing the tax invoice in accordance with the legislation in force. The conclusion of a Contract does not take place upon placing an Order or upon issuing the confirmation of receipt of this Order;
Page - is resource located in the web space (WWW) on the Internet in HTML or XHTML format;
Cart/My Cart - represents that section on the website that allows the buyer and/or user to add goods and/or services that they intend to purchase at the time of their addition or at a later time;

Voucher/Discount Coupon/Gift Coupon/Gift Voucher/Discount Code - refers to a discount coupon in digital or physical (printed) format, which contains a code that can be used to apply discounts in the final stage of the order.

1.3. By accessing and using the Site or purchasing the Goods and Services presented on the Site, you express your acceptance of the provisions of this document, as well as the Return Policy, Privacy Policy, Delivery Policy, Cookie Policy and other pages that refer to informing users of this site.

Article 2. Changes to the Terms and Conditions

2.1 BEAUTYKO ONLINE SRL reserves the right to modify the Terms and Conditions of this site at any time. Therefore, users are advised to read and acknowledge these Terms and Conditions each time before placing an order.

Article 3. Intellectual property rights

3.1. The content of this site (scripts, graphic symbols, technical data, texts, photographs, other information) is the property of BEAUTYKO ONLINE SRL and is protected by copyright law. The use and/or modification without the written consent of BEAUTYKO ONLINE SRL of any elements listed in this document is sanctioned in accordance with the laws in force in EU.

Article 4. Contractual documents

4.1. At the time of placing the order, the Buyer expresses his/her consent to be contacted by the Seller via electronic messages and/or by telephone confirming the placement of the Order and the fact that it will be processed by us. This e-mail, as well as telephone discussions or other means (e.g. via social networks) with the Seller's representatives, does not mean the conclusion of the Distance Contract.

4.2. When we, BEAUTYKO ONLINE SRL, send you an email with the information for the purpose of notifying you of the delivery, without requiring a confirmation of receipt from you, this constitutes the moment of conclusion of the distance contract and implies full acceptance of the terms of the order. Until then, you, i.e. the buyer, can cancel an order before receiving the final notification message of the delivery, by e-mail to contact@beautyko .ro or by phone at +40727189621. The order will be considered cancelled when the buyer has received the cancellation confirmation from us, i.e. the seller, by e-mail and/or phone.

4.3 For justified reasons, BEAUTYKO ONLINE SRL reserves the right to make changes to the quantity of Goods and/or Services in the Order placed by the Buyer. If the change in the quantity of Goods and/or Services in the Order occurs, the Seller, i.e. BEAUTYKO ONLINE SRL , will immediately notify the Buyer at the e-mail address and/or telephone number provided to the Seller when placing the Order and will return the amount paid if it was paid in advance (before receiving the products).

4.4. Ownership of the goods and/or services is transferred upon delivery and full payment.

Article 5. Tax invoice (invoicing)

5.1. All orders that have been confirmed include specifications of prices, goods and services. BEAUTYKO ONLINE SRL will issue the buyer a tax invoice for the goods and services delivered. The printed prices will be identical to those specified in the order confirmation message and will also be included in the tax invoice addressed to the buyer. It is important to note that the buyer is obliged to provide all correct and complete data/information necessary to issue the tax invoice for the goods and services purchased on our website.

5.2. Purchase invoices are sent by electronic message (email) to the address provided by the buyer when placing the order and/or together with the order.

5.3. We recommend that you keep the tax invoice after purchasing the goods and/or services.

Article 6. Legal age

6.1. To place an order on our website, you must be 18 years of age or older . If you are under 18 years of age at the time of accessing this website, you are not permitted to make purchases on our website. By accessing or using the website, you voluntarily acknowledge that you have read in detail, understood and fully agree to our Terms and Conditions.

Article 7. Payments and Orders

7.1. The prices displayed on the site are in EUR. We reserve the legal right to change the prices of goods and/or services at any time without prior notice and without giving any reason to the buyer and/or user.

7.2. There is no minimum order imposed by us and the prices displayed on the site do not include product delivery (shipping costs).

7.3. Some prices displayed on our website may appear incorrectly (erroneously). These price errors may be due to incorrect price typing when loading products on the website or due to other technical or operational reasons. In such a situation, BEAUTYKO ONLINE SRL assumes the right not to deliver the products ordered by the buyer and to cancel orders with products that include an incorrect price and to notify the buyer by phone or email. In case the payment was made by the buyer in advance through any online payment method, we assume the obligation to refund the money as soon as possible to the buyer's bank account or to any other valid bank account provided by him.

7.4. We reserve the right to suspend or cancel the execution of any order and/or delivery of products, regardless of the type or stage of its execution, in the following cases: non-payment or partial payment of any amounts owed by the buyer; in the event of a payment incident or fraud or in the event of attempted fraud in connection with the use of our site, including on the occasion of previously placed orders.

7.5. If an order has been shipped to the customer and the parcel is not collected from the courier or delivery point and is subsequently returned to us, the customer will not be entitled to a refund of the shipping costs, even if these were paid at the time of placing the order.

In addition, a return handling fee of 22 EUR will be charged and deducted from the total amount paid, to cover the return shipping and processing costs.

This policy applies regardless of whether the order was prepaid or paid by any other accepted payment method.

By placing an order on our website, the customer agrees to these terms and accepts responsibility for collecting the parcel within the timeframe communicated by the courier.

Article 8. Sale

8.1. BEAUTYKO ONLINE SRL does not assume responsibility for any other additional costs paid by the buyer, including but not limited to currency conversion fees applied by the bank issuing the card when the issuing currency differs from LEI (RON).

8.2. BEAUTYKO ONLINE SRL will publish on the site promotions of goods and/or services that will be valid within the limit of available stock or will be classified within a certain period of time.

Article 9. Products/Goods and Services

9.1. Our company has made efforts to display the colors and images of the products that appear on the site as accurately as possible. However, we are not responsible and cannot guarantee that the display of your computer monitor or mobile phone from which you browse will reflect the actual color of the products.

9.2. Since the transaction between the buyer and the seller is made remotely, we do not guarantee that the products purchased from our website will meet all your expectations. But we would like to remind you that our Return Policy offers you 14 calendar days right of return. You can opt for a product exchange or a refund to your account.

9.3. The details used to describe the goods and/or services available on the website, which may include, but are not limited to: images, dynamics, multimedia files, etc., do not represent any kind of contractual obligation on our part. They are used exclusively for general presentation purposes.

9.4. Product descriptions and/or product price descriptions may be changed at any time without notice to the buyer or user. We reserve the right to delete any product at any time from the site.

Article 10. Third party links

10.1. Certain content, products and/or services available through our website may include materials from third parties.

10.2. Certain links on the Site may take you to third party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content of such websites and do not guarantee the security of such websites.

10.3. Please note that we are not responsible or liable, directly or indirectly, for any harm or damage related to the purchase or use of goods, services, resources, content or any other transactions made on third-party websites. Complaints, claims or questions regarding third-party products should be addressed to them and not to BEAUTYKO ONLINE SRL customer service.

Article 11. Comments, opinions, testimonials and other communications

11.1. If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send suggestions, proposals, plans or other creative materials, online, by email, by posting or otherwise (collectively, "comments"), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use, in any medium, any comments you send to us. We are not required to maintain any comments in confidence or pay compensation for any comments or to respond to any comments.

11.2. We may, but have no obligation to, monitor, edit or remove content that we believe in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or that infringes the intellectual property of any party or does not comply with these Terms and Conditions.

11.3. By using this website, you agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments will not contain libelous or other unlawful, abusive or obscene material or contain any computer virus or other malware that could in any way affect the operation of the services or any related website.

11.4. Also, by using this site, you fully agree not to use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments or place a fictitious order that you do not intend to pay for. You are responsible for any comments you make and their accuracy. We assume no responsibility and assume no liability for any comments posted by you.

Article 12. Discount coupons

12.1. The discount coupon is non-refundable and cannot be exchanged for cash in part or in full and is valid for a single transaction only.

12.2. Discount Coupons cannot be combined to sum up a total with which to purchase a product or/and service. They are used individually. Orders placed on which more than one Discount Coupon has been used will be cancelled.

12.3. Discount coupons may have an expiration date and this expiration date will not be extended.

12.4. The sale of the voucher is prohibited.

12.5. We are not responsible if a discount voucher is lost, stolen, damaged or destroyed and in these circumstances we will not replace this voucher.

12.6. The discount coupon does not apply to transportation unless we specify this when publishing the voucher.

12.7. Generating these gift coupons without our written consent will be punishable under applicable law.

12.7. Discount coupons may be limited as follows (but not limited to):
- to a certain or several categories of products available on the site.

- when purchasing a single type of product.

- to a certain category of customers (example: customers who are on their second order).

- the total order exceeds a certain amount.

12.8. BEAUTYKO ONLINE SRL may cancel any discount coupon issued at any time, without notifying users or buyers.

12.9. If you return one or more products purchased in whole or in part with a discount coupon and opt for the compensation method "Refund of product value", the value of the discount coupon will not be refunded.

12.10. Attention! If the discount coupon is only valid when a minimum order is imposed and a return is requested by the buyer, all products in the order must be returned. Exceptions to this condition are:
1. When the buyer requests the exchange of one or more products (due to factory defects) with the same product;
2. When the buyer requests the exchange of one or more products with products of the same price and at full price (which are not on sale).

Article 13. Communication and Customer Service

13.1. Conversations between the seller and the buyer (and/or website users) will be conducted in Romanian, or when we have the opportunity to provide support or information in English, we will do so with pleasure.

Article 14. Force Majeure and Applicable Law

14.1. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided. Neither the buyer, the user or the seller as a party to this contract shall be liable for the failure to perform its obligations mentioned in this document, when such failure, in whole or in part, is due to a force majeure event.

14.2. If the unavoidable event that occurs does not end within 14 calendar days from the date of its occurrence, the parties to this document will have the right to notify the other party to announce the full termination of the contract without one of them being able to claim any other damages, interests, favors or any kind of preferences from the other.

14.3. This contract is designed in accordance with the Romanian law in force and disputes of any nature arising between the Seller and the Buyer and/or User will be able to be clarified and resolved amicably. If this is not possible, we will submit them to the competent courts of Romania for resolution.

We would like to inform you that this document also includes the following policies:

Return Policy

Delivery Policy

Cookie Policy

Privacy policy

We recommend reading and taking note of them.

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Contest Policy Organized on the Platform Facebook

SECTION 1. ORGANIZER AND REGULATIONS

The contests held on the Facebook page https://www.facebook.com/BeautyKO.ro/ , the official Facebook page of BEAUTYKO ONLINE SRL , are organized by BEAUTYKO ONLINE SRL (hereinafter referred to as the "Organizer").

Contest participants are required to comply with all terms and conditions of the Contest Regulations, as set out below (hereinafter referred to as the “Contest Regulations”).

The regulation is drawn up and made public according to the applicable legislation in Romania by posting on the Facebook page https://www.facebook.com/BeautyKO.ro/ , being available to any participant.

The Organizer reserves the right to amend these Regulations, with these amendments coming into force only after prior announcement of these amendments on the Facebook page.

SECTION 2. GEOGRAPHICAL AREA OF THE COMPETITION

The contests are organized and take place throughout Romania on the Facebook page https://www.facebook.com/BeautyKO.ro/

SECTION 3. DURATION OF THE COMPETITION

Each contest will have a predetermined period of time, which will be communicated for each contest separately, on the "wall" of the Facebook page https://www.facebook.com/BeautyKO.ro/

SECTION 4. CONDITIONS OF PARTICIPATION IN THE COMPETITION

Only individuals, Romanian citizens, over 18 years of age (turned by the start date of the Contests), who have their domicile or residence in Romania throughout the Contest period and during the period of claiming the prize won, can participate in this Contest.

Employees of BEAUTYKO ONLINE SRL and other companies involved in this action, as well as any of their family members (children, parents, husband/wife, brother/sister) are not entitled to participate in the Contest.

If, following the checks carried out by the Organizer, it turns out that the participation process was fraudulent (participants registered for the Contest with multiple accounts or those who registered for the Contest are companies/organizations/brands), the Organizer reserves the right to withdraw the prize obtained as a result of their activity from the participants and/or to restrict participation in the Contest until its conclusion.

SECTION 5. COMPETITION MECHANISM

The competition mechanism will be established and communicated for each competition.

SECTION 6. DESCRIPTION OF THE PRIZES AWARDED IN THE COMPETITION

The contest prizes will be determined and announced for each contest separately.

The prizes cannot be exchanged for their equivalent in cash or other products or services than those initially communicated.

The prizes will be awarded to the winners by the contest organizer.

Winner validation:

The winners will be contacted twice, on their Facebook page, on different days, at different times, to achieve the following: identification, validation and communication of how to receive and use the prizes.

If, at the time of validation, the winner declares that he/she does not accept the prize or cannot be contacted as mentioned above, he/she will be forfeited, and reserves will be used in the order of their designation.

During the validation phase: the winner will communicate their personal data to the operator for validation. The personal data required for telephone validation are: name and surname, date of birth, gender, BI/CI series and number, an alternative telephone number, address and city in BI/CI, the address to which they wish the prize to be delivered (if applicable).

During the award reception phase:

ID card/ID card (original);

Personal data will also be mentioned on the handover-reception report that the winner will receive from the Organizer's representative.

Winners will be invalidated in the following cases:

The Winner does not comply with the terms and conditions of these Regulations;
The winner cannot be contacted for validation according to the deadlines mentioned in these Regulations;
The Winner cannot prove or does not wish to prove to the Organizer's representative their identity and age with the help of a valid document (ID/ID card), which attests that the participant was at least 18 years old at the start of the Contest;
They participated from accounts belonging to companies/brands/organizations of any kind;
The Participant is a minor at the date of commencement/participation in the Contest according to the verification carried out by the Organizer's representative at the time of telephone contact;
Do not follow the contest mechanism/regulations displayed on the Organizer's page wall.

SECTION 7. LIABILITY

The organizer and the commercial companies involved in organizing this Contest do not assume responsibility for the impossibility of participating in the Contest due to causes that do not directly depend on them, such as technical malfunctions of mobile phone or internet operators.

By registering for this Contest, participants agree to comply with the Contest Rules, as well as all decisions made by the Organizer and its collaborators in all aspects related to the implementation of this Contest.

The organizer does not assume responsibility for the validity of the personal data provided by participants.

SECTION 8. PERSONAL DATA PROTECTION

All participants in the contests are guaranteed the rights regarding the protection of personal data in accordance with the European Union law on the protection of individuals with regard to the processing of personal data and the free movement of such data, including the rights of the data subject regarding information, access to data, the right to intervention, opposition, to address the competent court and to complain to the supervisory authority.

The following personal data will be collected during the Prize Winners Contest:

- name and surname

- sex

- series

- BI/CI number

- an alternative phone number (if applicable)

- the address and locality in BI / CI and the address to which the prize should be delivered. (if applicable)

The organizer will comply with the provisions of art. 12 of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, regarding the transmission of information by e-mail and other electronic means.

SECTION 9. TERMINATION OF THE PROMOTIONAL CAMPAIGN

The competitions may be terminated before the deadline mentioned in Section 3 only in the event of an event constituting force majeure, including in the event of the Organizer's impossibility, for reasons beyond its control.

SECTION 10. DISPUTES

In the event of potential disputes arising between the Organizer and the Contest participants, they will be resolved amicably. If it is not possible to resolve the disputes amicably, the parties involved in the dispute will address the competent Romanian courts at the Organizer's headquarters for resolution. Any complaints or notifications regarding this Contest are received in writing, to the email address contact@beautyko.ro .