Return Policy


According to Emergency Ordinance no. 34/2014, the buyer has 14 calendar days from the date of physical possession of the goods to withdraw from the contract. In most cases, this means the right to return the purchased products.


Therefore, it is normal that if you are not satisfied with your purchase, you can return the products. And we at BeautyKO understand this.


That is why we offer the possibility of returning purchased products within 14 days calendar days from purchase.


 Return process:

  1. To return one or more products, THIS form must be completed.
  2. You are required to pack the products well so that they are not damaged during transport.
  3. Once you have established the date on which you want to place the return and you have the products properly packaged, the courier will contact you on that day for collection.
  4. After the product reaches us (if the return meets all the conditions below), we will refund the money to your account within a maximum of 14 working days or we will send you another product, in accordance with your mention.



I. Ways to compensate for the return:

1. By the option to refund your money against the value of the products.

or

  1. I want to exchange it for another product on our website. How?

  • If the new product has a higher price than the returned one, you will have to pay the courier the price difference upon receipt of the new package or in advance, by bank transfer to our account.

  • If the new product has a lower price than the one originally ordered, we will refund the difference to the bank account you provided. Therefore, please provide us with the chosen return option with all the necessary data including - The 24-character IBAN code and the full name of the cardholder.


Along with the return request, please also specify your preferred compensation method, “Exchange with another product” or “Refund”. 

If you have opted for the "Exchange with another product" option and we owe you the difference in money or you have opted for "Refund of money" We will transfer the difference to your bank account or refund your money within a maximum of 14 working days from the date of receipt and confirmation of the return.


II. Return Costs

BEAUTYKO ONLINE SRL will pay the fees for returning products in the following cases:

1. The product received does not match the one ordered
 2. The product delivered is damaged from the factory (non-conforming)
 - if the customer wishes to make a return for other reasons, the costs of return shipping fees will be borne by the customer.


 NOTE : The return is not sent with a refund! The amount owed to the customer will be refunded to the account after checking and approving the returned products according to the Return Policy.


III. Products eligible for return:


IMPORTANT: All products can be returned within 14 days under the following conditions:

  • The condition of the products must be the same as upon receipt (not opened or unsealed) .
  • The product must be sent with all labels and accessories intact.
  • We will not accept products that have the original label attached with adhesive tape.
  • We will not accept products that are not properly packaged and have been damaged during transportation.

Otherwise, we reserve the right to refuse the return or to charge a fee for bringing the products to their original saleable condition.



IV. Wrong delivery / Incorrect product?

 In the event of a delivery that does not correspond to the initial order, please write to us at contact@beautyko.ro or call us at +40727189621 to fix the problem simply and quickly. The return costs in this case will be borne by us.


V. Other information regarding the return policy

  1. The easiest way to opt for returning products is by EMAIL , but this is not mandatory. You can formulate a return request by email or by phone or another unambiguous means of communication, providing all the data necessary to process the return.
  2. Any product exchange can only be made within the limits of available stock.
  3. BEAUTYKO ONLINE SRL will send the requested product in exchange for another product only after you (the buyer) have already returned the product originally purchased from our website. Cancellation of the purchase of a product or its replacement will be made within a maximum of 14 days from the purchase.
  4. According to our Terms and Conditions , if you return one or more products purchased in whole or in part with a discount coupon and opt for the compensation method "Refund of product value", the value of the discount coupon will not be refunded.
  5. If the buyer requests a return with the option "Refund of money against the value of the products" - against the value of the products will be refunded to a bank account provided by the buyer. We will not refund money in cash or by other means, except by the method mentioned above in this point (7.).
  6. By placing an order on the site you agree to the Return Policy and the Terms and Conditions policy.